Returns & Exchanges

At Genki, we stand behind the quality of our electronics with a 30-day hassle-free return policy for all original purchases. If your device isn't the perfect fit for your lifestyle, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; we will process your refund within 5-7 business days of receipt.